Turtle Method — Privacy Policy

Last updated: 12 December 2025

Live Like Louise Limited, trading as Turtle Method ("us", "we", or "our"), operates the Turtle Method mobile application (the "App").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access or use the App.

1. Information We Collect

We may collect and process the following information about you:

a. Personal Information

When you create an account or subscribe, we may collect personal information such as your name, email address, and payment information.

b. Wellness, Training & Progress Information

To provide insights, reflections, and progress tracking, Turtle Method may collect information you choose to log, including:

Wellness check-ins and reflections
Habit tracking and routines
Training, movement, or activity notes
Voice or text journal entries
Goals, milestones, and streaks
AI-generated summaries or insights based on your entries

This information is used solely to deliver features within the App.

c. Voice Data

If you use voice input features:

Your audio is sent securely to an AI transcription provider to convert speech into text
We do not store raw audio unless explicitly required for debugging and only with your consent
We store only the transcribed text required to provide the service

d. Usage Data

We collect information about how you interact with the App, such as:

Screens viewed and features used
Time spent in the App
Actions taken
IP address
Device operating system and app version
Time and date of access

This helps us improve performance and usability.

e. Device Information

We may collect device information such as:

Hardware model
Operating system version
Unique device identifiers

f. Location Data (Optional)

We may request access to approximate location data to support features such as community or region-specific content. This can be enabled or disabled at any time in your device settings.

2. How We Use Your Information

a. To Provide and Improve the Service

Your data is used to:

Log and display your activity and reflections
Generate AI-powered insights and summaries
Track progress, habits, and streaks
Improve app functionality and user experience

b. To Process Payments

Payments are handled through Apple's In-App Purchases. We do not store or access your card details.

Apple may share limited account information (such as your email address if you permit it). All billing and subscription management is handled by Apple.

c. To Communicate With You

We may contact you regarding:

App updates
Support responses
Optional marketing communications

You may opt out of marketing communications at any time.

d. To Analyse Usage & Improve Features

We analyse aggregated and anonymised usage data to understand feature performance and improve the App.

e. To Comply With Legal Obligations

We may process or disclose your information when required by law or legal process.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only in the following situations:

a. Service Providers

We may share limited information with trusted third-party providers who assist with:

AI transcription and analysis
Cloud hosting and data storage
Analytics
Customer support

These providers may only use your data to perform services on our behalf.

b. Legal Requirements

We may disclose information if required to comply with legal obligations or lawful requests.

c. Business Transfers

If Live Like Louise Limited is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

a. Access & Update

You may access or update your personal information through your account settings.

b. Marketing Preferences

You may unsubscribe from marketing emails at any time.

c. Data Deletion

You may request deletion of your account and personal data by contacting us at: support@turtlemethod.com

We may retain certain information where required by law or for legitimate business purposes.

d. App Tracking Transparency

On iOS, you can manage app tracking permissions in your device settings at any time.

6. Children's Privacy

Turtle Method is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted promptly.

7. International Data Transfers

Your information may be processed outside your country of residence, including in the United Kingdom and other jurisdictions where our service providers operate. By using the App, you consent to these transfers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you in the App and update the "Last Updated" date. Continued use of the App constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@turtlemethod.com
Company: Live Like Louise Limited (trading as Turtle Method)
Address: 41 Wandsworth Bridge Road, London, SW6 2TB, United Kingdom

By using Turtle Method, you agree to the collection and use of information in accordance with this Privacy Policy.