Health connections
Why do my Turtle steps not match Apple Health?
The usual cause is source priority. Apple Health combines iPhone, Apple Watch and third-party sources; the source at the top takes priority when they overlap. Put the watch or wearable you actually use above the iPhone.
These instructions are for iPhone and Apple Health.
What to do
- 1
On iPhone, open Health > Search > Activity > Steps.
- 2
Scroll to Data Sources & Access and tap Edit.
- 3
Drag your Apple Watch or main wearable above iPhone and other duplicate sources, then tap Done.
- 4
Check Turtle has Steps enabled in More > Integrations, then reopen Turtle to sync.
Continue in Turtle
Check Turtle permissions
Open Turtle on your phone, then use the instructions above to reach the right place.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support