How do I change my goal or check-in settings?
Goal & Check-in Settings contains your goal, step goal and weekly check-in schedule. Choosing a different primary goal starts the questionnaire again so Turtle can recalculate the plan safely.
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Search every Turtle feature, setting and common problem. The answers below are checked against app version 2026.07.18.
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How do I change or log my weight?
Log a new weight from the weight tile rather than replacing your history. Turtle uses the series and its trend, not just one reading.
How do I connect Apple Health?
Connect Apple Health from Integrations, then grant Turtle access to the data types you want to import. A disabled iOS permission cannot be repaired inside Turtle; change it in Health or Settings.
How do I connect Health Connect on Android?
Health Connect is Android's shared health store. Turtle can import supported activity data after you grant read permissions there.
How do I contact Turtle support?
Support can take bug reports, feature requests and nutrition questions. For a data mismatch, include the date, phone model and screenshots from Turtle and the source app.
How do I log food?
Open Food, choose the meal and add an item by search, barcode, your saved foods or quick entry. Always check the serving amount before confirming.
How does Holiday Mode work?
Holiday Mode protects the selected break from affecting LeanShield and progress pressure, then makes your chosen restart date Day 1 of a clean check-in week. Your history remains.
How does the weekly Check-in V2 work?
Check-in V2 reviews your recent weight trend, food, movement, sleep, training and wellbeing, then explains the week and proposes calories, protein or step changes when the evidence supports them.
What can I ask AI Coach?
AI Coach can explain your Turtle data, recent trends, goals, LeanShield and app features. It should say when data is missing and should not replace a clinician for diagnosis, emergencies or medication decisions.
What does Auto Adjuster do?
Auto Adjuster moves calories between days based on what you logged so the weekly total stays on plan. It does not punish one higher day; it helps manage the week as a whole.
What does Pause Mode do?
Pause Mode temporarily stops check-ins, scores, averages and charts from moving forward. It deletes nothing. When you resume, you start a fresh week and the first review is seven days later.
What does Restart today do?
Restart today begins Day 1 of a fresh check-in week and moves the next check-in to seven days later. It keeps food, weights and other history you already logged.
What should I do on Day One?
Start with The Mindset You Need [Day 1] in the 14-Day Masterclass. Its core idea is to stop trying to perfect the whole future: understand today's plan, take one useful action, log honestly and give the process enough time to learn from your real data.
Where are my workouts?
The Train tab is your workouts hub: start a programme, build a session, find saved workouts and review history.
Where do I find things in Turtle?
Use the five bottom tabs for daily actions. Home is your daily dashboard, Food logs meals, Train holds workouts, Community opens member support, and More contains settings, data, goals, integrations and help.
Why do my Turtle steps not match Apple Health?
The usual cause is source priority. Apple Health combines iPhone, Apple Watch and third-party sources; the source at the top takes priority when they overlap. Put the watch or wearable you actually use above the iPhone.
Why does my calorie target seem too high?
Turtle sets a starting target from your profile and goal, then checks real trend data in Check-in V2. A target that feels generous can still be a deficit; do not slash it after one day or one scale reading.
Why is my health data not syncing?
Check three links in the chain: the wearable records the data, its app writes to Apple Health or Health Connect, and Turtle has permission to read it.
Can AI turn my notes or a photo into a workout?
Yes. The AI Workout Builder can parse pasted text or an image into a structured draft. Voice is transcribed first. You review the exercises and sets before using it.
Can I import a recipe from a photo or web link?
Yes. Turtle can turn a recipe photo or URL into an editable draft. The import is a starting point, not an automatic final save.
Can I redo my starting questionnaire?
Yes. Use Re-do Full Questionnaire when your overall goal or starting information has changed enough to rebuild the plan. For one small change, use the individual Profile or goal setting instead.
Can Turtle read a nutrition label from a photo?
Yes. When correcting a packaged food, Turtle can read nutrition-label photos into an editable draft. You still confirm the values before they are saved.
How do I add body measurements?
Measurements can be logged independently of a check-in, so add them whenever you take a consistent set.
How do I add or update my GLP-1 medication?
Your GLP-1 profile records medication context, doses and side effects so Turtle can interpret appetite, training and muscle-protection needs more usefully. It does not prescribe or change your dose.
How do I add or view progress photos?
Progress photos are stored by date and angle so you can compare like with like.
How do I build a strength workout?
The Workout Builder lets you choose exercises, sets and targets, then start immediately or save the workout for later.
How do I change Turtle notifications?
Turtle's reminder choices live in Notification Preferences. Your phone's system settings still have the final say over whether notifications can appear.
How do I change display or diary preferences?
Display Preferences controls presentation choices, while Planner Preferences and Water Settings control those specific parts of the diary.
How do I change my macro split?
Macros Preferences controls how your calories are divided. If Auto Adjuster is active, some values are managed for you.
How do I change my name or profile details?
Your editable account details live in Profile.
How do I change my password?
Password changes are under Profile. If you cannot sign in, use Forgot Password on the login screen instead.
How do I change my profile photo?
Your current profile image appears at the top of Profile. Use Edit Profile to update account details and the available image controls.
How do I change what appears on Home?
Dashboard Settings lets you show, hide and reorder the optional sections on Home.
How do I connect Fitbit or Garmin?
Open Integrations, choose the provider and complete its sign-in and permissions. On Android, using the wearable's Health Connect link can also keep everything in one shared store.
How do I copy food from another day?
Use Copy food to move one or more logged items to another meal or date. Check the destination before confirming.
How do I create a recipe?
A recipe combines ingredients into a reusable item and divides the total nutrition by the servings you set.
How do I create my own food?
Create a custom food when search and barcode results do not match what you eat. Enter values exactly as shown per serving or per 100 g.
How do I delete my Turtle account?
Delete Account is at the bottom of More. Account deletion is separate from cancelling an App Store or Google Play subscription, so check both if you want to stop billing and remove data.
How do I edit or delete logged food?
Open the logged item from the Food diary to adjust its serving or remove it. Editing a diary entry does not change the master food for everyone.
How do I log a workout manually?
Use Log a workout in the Train hub. Strength sessions go through the builder; other activities can be added as a quick activity.
How do I log cycle symptoms?
Symptoms can be added for a date from the cycle area and reviewed alongside your cycle timeline.
How do I log or correct a period?
Use the cycle area to add period dates. Correct dates matter because Turtle uses them to label cycle context, not to diagnose anything.
How do I manage or cancel my subscription?
App subscriptions are managed by the store account that purchased them. Cancelling stops renewal; it does not normally erase your Turtle account or existing history.
How do I open the Turtle community?
Use the Community tab in the bottom navigation. Community access and the content shown can depend on your account and current programme.
How do I plan higher and lower calorie days?
The planner lets you distribute the same weekly allowance differently across the week—for example, saving more for a meal out.
How do I repeat or remove a past workout?
Open a completed workout from Train > My Workouts > Recent. Strength sessions can be restarted, and history entries can be removed from their detail or row action.
How do I save a meal I eat often?
Saved meals let you add a group of foods together without rebuilding the plate each time.
How do I scan a food barcode?
The barcode scanner searches Turtle's food database. Check the pack against the result, especially the serving size, before logging it.
How does Turtle help protect muscle on GLP-1?
Turtle uses protein, strength training and appropriate calorie intake as the main muscle-protection levers. LeanShield and Check-in V2 make those visible and adjust the plan from real data.
I cannot sign in or my session expired
Check the email used for the account, request a password reset if needed, and avoid creating a second account with a different Apple sign-in email.
What can Turtle import from my health app?
The available scopes depend on platform. Apple Health can expose steps, weight, activity, sleep, workouts, recovery and cycle data. Health Connect support currently focuses on the Android scopes shown in Integrations; cycle import is not offered there.
What happens if I miss my check-in?
Your history is not deleted. Open the Home check-in prompt when available. If life has interrupted the week, use Restart, Pause or Holiday Mode rather than trying to repair every missed day.
What is LeanShield?
LeanShield is a 0–100 view of whether your current calories, protein and strength training are helping protect muscle while you lose fat. It is a coaching dashboard, not a verdict.
What is the Insights screen for?
Insights joins recent weight, nutrition, sleep, steps, water and LeanShield signals into one dashboard. Data shows the raw charts; Insights helps explain what they mean together.
What should I do when I cannot know the exact calories?
Use Guess Track for meals out or food you cannot measure. A reasonable estimate keeps the week useful; pretending it did not happen does not.
What should I send when my data looks wrong?
A useful report identifies one metric and one date, then shows Turtle beside the original source. That lets support separate a source problem from a sync or display problem.
Where are the guided programmes?
Guided Programmes live under More and in the Train hub. Active programmes can also place the current day on Home.
Where can I find podcasts?
Home shows the current Daily Listen when enabled. The full One Day at a Time catalogue has search, while programme-specific audio stays inside its programme day.
Where can I see my progress charts?
Data contains the underlying charts and history. Insights explains the recent signals together, while Check-in V2 gives the scheduled weekly review.
Which Turtle features use photos or images?
Images are used in four different ways: nutrition-label photos can prefill a barcode correction, recipe photos can create an editable recipe draft, workout images can create an editable workout draft, and progress/profile photos are stored for the views you choose.
Why did my weight jump overnight?
A one-day jump is usually water, stored carbohydrate, sodium, digestion or cycle timing—not instant fat gain. Turtle's weekly review looks at the trend, so avoid changing the plan from one reading.
Why do my Turtle steps not match Health Connect?
Health Connect can receive steps from your phone and several wearable apps. Give your real wearable app the highest priority and remove duplicate sources from the total if needed.
Why does my calorie target seem too low?
First check your profile, goal and recent target changes. Do not force a target that leaves you unwell, unable to train or constantly hungry; weekly review data is there to adjust the plan.
Why is Turtle asking me to confirm a watch workout?
A watch can tell Turtle that strength training happened, but usually not which muscles and sets you trained. Confirmation adds that missing detail so your history and LeanShield are more useful.
Why is a feature missing or different?
First update Turtle from the App Store or Google Play and fully reopen it. Some onboarding and paywall experiences are assigned remotely, but core help should match the current public build.
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