Health connections
Why do my Turtle steps not match Health Connect?
Health Connect can receive steps from your phone and several wearable apps. Give your real wearable app the highest priority and remove duplicate sources from the total if needed.
These instructions are for Android and Health Connect.
What to do
- 1
Open Health Connect > Manage data > Data sources and priority.
- 2
Choose Activity and move your main wearable app to the top.
- 3
Move the phone lower or remove it from the step total if it duplicates the wearable.
- 4
Confirm both the wearable app and Turtle have the required Health Connect permissions, then reopen Turtle.
Continue in Turtle
Check Turtle permissions
Open Turtle on your phone, then use the instructions above to reach the right place.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support