Settings & account
How do I manage or cancel my subscription?
App subscriptions are managed by the store account that purchased them. Cancelling stops renewal; it does not normally erase your Turtle account or existing history.
What to do
- 1
On iPhone, open Settings > your name > Subscriptions. On Android, open Google Play > profile > Payments & subscriptions > Subscriptions.
- 2
Choose Turtle and review the renewal options.
- 3
Use Restore Purchase in Turtle if the store shows access but the app does not.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support