Troubleshooting
I cannot sign in or my session expired
Check the email used for the account, request a password reset if needed, and avoid creating a second account with a different Apple sign-in email.
What to do
- 1
Confirm you are using the same sign-in method and email as before.
- 2
Use Forgot Password for an email/password account.
- 3
For Sign in with Apple, use the same Apple ID; Hide My Email may show a private relay address.
- 4
Contact support before making another account if your subscription or history appears missing.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support