Troubleshooting
Why is a feature missing or different?
First update Turtle from the App Store or Google Play and fully reopen it. Some onboarding and paywall experiences are assigned remotely, but core help should match the current public build.
What to do
- 1
Check the store for a Turtle update.
- 2
Fully close and reopen Turtle.
- 3
Check More and Dashboard Settings in case the feature moved or its Home card is hidden.
- 4
Contact Support with your app version and a screenshot if it is still missing.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support