Troubleshooting
Why is my health data not syncing?
Check three links in the chain: the wearable records the data, its app writes to Apple Health or Health Connect, and Turtle has permission to read it.
What to do
- 1
Confirm the reading exists in Apple Health or Health Connect first.
- 2
Open More > Integrations and check the matching Turtle scope is enabled.
- 3
Check OS permissions for Turtle and for the wearable's app.
- 4
Open Turtle on a stable connection to trigger a fresh sync.
- 5
If one date is still wrong, contact support with screenshots from both apps and the date.
Continue in Turtle
Check Integrations
Open Turtle on your phone, then use the instructions above to reach the right place.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support