Troubleshooting
What should I send when my data looks wrong?
A useful report identifies one metric and one date, then shows Turtle beside the original source. That lets support separate a source problem from a sync or display problem.
What to do
- 1
Note the metric and exact date.
- 2
Take a screenshot in Turtle.
- 3
Take the matching screenshot in Apple Health, Health Connect or the wearable app, including source details if possible.
- 4
Open More > Support > Report a bug and attach both.
Continue in Turtle
Report a data problem
Open Turtle on your phone, then use the instructions above to reach the right place.
Still not sorted?
Email Support with the phone you use, what you expected to happen and what appeared instead. Do not include passwords or full payment details.
Contact support